Q: What is Punk Paws?
A: Punk Paws is a clothing brand, based in the UK, that was established in 2015. We create alternative products that appeal to animal lovers. Our products are available to buy from our online store and at conventions around the UK.
Q: What's the deal with your 'Pounds To Pets' policy?
A: Since creating the brand we have always supported animal adoption and rescue centres. For every online order of £20 and over that we receive we donate £1 to a an adoption charity such as Cats Protection or Dogs Trust.
Q: Do you ship worldwide?
A: Yes we ship most items worldwide. There are certain items that we don't ship outside the UK such as our Pet Beds due to their size and the resulting cost of shipping.
Q: How long will it take to receive my items?
A: Once we receive an order we aim to ship it the next day. Orders within the UK are shipped first class and usually take 1-2 days to arrive. Orders outside the UK are sent international standard and usually take 1-2 weeks to arrive. Please note that international orders can take 3-4 weeks in rare cases.
Q: How should I wash my Garments?
A: Our garments are screen printed and to ensure the print quality remains you must wash them inside out. You should use a low temperature when washing (30 degrees Celsius). Never tumble dry screen printed garments and always iron inside out.
Q: My garment doesn't fit, can I swap it for a different size?
A: Please check our 'Size Guides' section if you are unsure about a garment size before ordering. Providing we have the size in stock we do allow you to swap for a different size within 14 days of your order. We can only do this however if the garment has only been tried on to check the size, and not worn for casual use. Please email us to arrange this. Our decision on based on returned garments is final.
Q: How can I contact you?
A: You can contact us directly through our website or by emailing us at firstname.lastname@example.org